Dykes Hall Medical Centre in Sheffield is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd November 2016
Dykes Hall Medical Centre is managed by Dykes Hall Medical Centre.
Contact Details:
Address:
Dykes Hall Medical Centre 156 Dykes Hall Road Sheffield S6 4GQ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dykes Hall Medical Centre on 19 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed with the exception of immunity status checks of clinical staff.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make a same day urgent appointment although it was sometimes difficult to make a routine appointment.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Maintain a record of the immunity status of all clinical staff as specified in the national Green Book (immunisations against infectious disease) guidance for healthcare staff.
Review the system for checking consumables are within their expiry date throughout the practice and the branch site.
Consider the layout of the reception area at the main site and review ways to reduce the potential for conversations held at the reception being overheard in the waiting area.
Review the patient survey results to address low satisfaction scores with telephone and appointment access.
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