Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dunrobin Street Medical Centre on Tuesday 29 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance.
• Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said that although they had to wait they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice was well equipped to treat patients and meet their needs.
• There was a leadership structure. Patients and staff felt the practice could be more encouraging and supportive in ensuring they are involved in the improvement and future plans for the practice.

The areas where the provider should:

• Ensure that risk assessments of the premises and equipment are completed and updated. This should include a Legionnaires risk assessment.
• Consider reviewing the suitability of the curtain screens used in consulting rooms.
• Ensure that an audit of minor surgery procedures is completed.
• Complete a thorough risk assessment on the practice decision not to have an Automated External Defibrillator (AED) which includes what alternative action staff should take in absence of this equipment.
• Consider how the patient participation group can be supported to be more involved in the continuous improvement of the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Dunrobin Street Medical Centre on 24 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.