Dulwich Medical Centre in East Dulwich, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd October 2019
Dulwich Medical Centre is managed by Dulwich Medical Centre who are also responsible for 3 other locations
Contact Details:
Address:
Dulwich Medical Centre 163-169 Crystal Palace Road East Dulwich London SE22 9EP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection on 11 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice had two vacant GP posts, and their analysis of GP capacity had found they were regularly failing to fill GP sessions. The practice had taken action to mitigate risks to patients by employing additional health care staff.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Some patients said they found it difficult to book appointments. The practice had introduced a new appointment system in April 2016 and were monitoring patient feedback about the new system.
There was continuity of care for patients, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Continue to monitor and take action to improve patient satisfaction with making appointments.
Review how they identify carers so they are able to offer appropriate support.
Ensure that quality improvement initiatives including audits clearly demonstrate learning and improvement.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection on 11 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice had two vacant GP posts, and their analysis of GP capacity had found they were regularly failing to fill GP sessions. The practice had taken action to mitigate risks to patients by employing additional health care staff.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Some patients said they found it difficult to book appointments. The practice had introduced a new appointment system in April 2016 and were monitoring patient feedback about the new system.
There was continuity of care for patients, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Continue to monitor and take action to improve patient satisfaction with making appointments.
Review how they identify carers so they are able to offer appropriate support.
Ensure that quality improvement initiatives including audits clearly demonstrate learning and improvement.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
