This was Dulverton Dental Practice’s first inspection since registering with the Care Quality Commission. During our inspection, we checked and were assured that people using the dental practice had access to examinations in private. We asked people how they were involved in their treatment planning and whether they were invited to give feedback about their experiences.

We met and spoke with all seven of the staff on duty and we checked records held at the practice. To protect people using the dental services staff working at the practice were trained to recognise signs of patient abuse and knew how to report concerns to the relevant authorities. We toured the premises and were satisfied people received safe and effective treatment in a clean environment.

Following the visit we contacted, with their permission, some people who had attended the practice the week of our visit. We sent an email questionnaire to eight people and received eight responses. People expressed high levels of satisfaction with the practice. Comments included, ”I feel they take a real interest in your well-being.” “My opinion is sought regarding treatment and anything to do with my visit to the practice.” “The level of cleanliness throughout the clinic is always of a high standard.”