Drury Healthcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. This includes older people, people living with dementia and adults with a disability. This was the first inspection of Drury Healthcare since its registration with the Care Quality Commission and at the time of our inspection there were 15 people using the service.

There was a registered manager in place who was present at the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risk assessments were carried out to identify any risks to people when providing care and management plans were in place, which set out the actions staff should take to reduce the likelihood of harm.

There were sufficient staff employed and people told us that they received care from a consistent team of staff who knew them well. There were systems in place to ensure that newly recruited staff had been checked to ensure their suitability.

There were systems in place to guide staff in the administration of medicines and regular audits to check that people were receiving their medicines as prescribed.

Staff had received training which provided them with the necessary knowledge and skills. Staff performance was monitored to ensure that they were working to the required standards. Staff told us that they were well supported and the management of the service was approachable and helpful.

People were supported by staff who were described as being kind and caring. Staff enabled people to make choices and remain in control of the decisions around their care.

People were supported to eat and drink in line with their preferences and needs. People had good access to health care support when they needed it.

The support provided by Drury Healthcare was person-centred and flexible, and considered peoples' preferences and individual circumstances. Care plans were informative and provided clear guidance to staff. People's care needs were regularly reviewed and plans amended as required

There was a complaints policy in place and people’s concerns were taken seriously and investigated. People told us that they felt comfortable raising concerns.

The service had a clear vision and strategy to deliver high quality care to people. There was a positive culture which was open and empowering.

Quality assurance systems were in place to drive continuous improvement at the service. People, relatives and staff were provided with opportunities to provide feedback to the management of the service through meetings and surveys. The results showed that people had confidence in the service and the quality of care provided.

Management information was collected and analysed. For example, when incidents took place, the registered manager reflected on what happened to ensure that any learning was identified, and where appropriate information was shared with staff and people who used the service.