Drs Smith and Taylor, 7 Victoria Crescent West, Barnsley.
Drs Smith and Taylor in 7 Victoria Crescent West, Barnsley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th January 2020
Drs Smith and Taylor is managed by Drs Smith and Taylor.
Contact Details:
Address:
Drs Smith and Taylor Victoria Medical Centre 7 Victoria Crescent West Barnsley S75 2AE United Kingdom
We carried out an announced comprehensive inspection at Drs Smith and Taylor, known to patients as Victoria Medical Centre on 15 January 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups with requires improvement in well led as systems to identify risks required review.
We found that:
The practice provided care in a way that kept patients safe and protected them from avoidable harm, although there were some shortfalls with regard to lack of risk assessments and safety alerts that had not been actioned.
Patients received effective care and treatment that met their needs.
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
The practice organised and delivered services to meet patients’ needs. However, patients we spoke with told us they could not always access care and treatment in a timely way.
The way the practice was led and managed promoted the delivery of high-quality, patient-centred care.
The areas where the provider must make improvements as they are in breach of regulations are:
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
The areas where the provider should make improvements are:
Improve the process for actioning hospital letters and formalise the protocol of what letters are forwarded to a GP for action.
Review Resuscitation Council (UK) guidelines with regard to the frequency of the emergency equipment checks and take action to replace the out of date defibrillator pads.
Review the system for actioning safety alerts to ensure that they are shared with relevant staff and all know who has taken action.
Listen to patient feedback regarding access by telephone and to an appointment.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Letter from the Chief Inspector of General Practice
We carried out an inspection of Drs Smith and Taylor Medical Practice on 2 December 2014 as part of our comprehensive programme of inspection of primary medical services.
We found the practice to be outstanding for providing responsive and effective services and for being well led. It was also outstanding for providing services for older people and families, children and young people. It was good for providing caring and safe services.
Our key findings across all the areas we inspected were as follows
Information from NHS England and the clinical commissioning group (CCG) indicated that the practice had a good track record for maintaining patient safety.
The staff made effective use of clinical supervision and staff meetings to ensure the practice worked collaboratively with other agencies to improve the service of people in the community.
All the patients who completed CQC comment cards and those we spoke with during our inspection told us that the staff demonstrated a supportive attitude and respect.
The practice had an effective complaints policy and responded appropriately to complaints about the practice.
The leadership team were effective and had a vision and purpose for the practice. There were systems in place to drive continuous improvement.
There were good infection control processes and the practice was visibly clean and well kept.
Patients were treated with kindness and respect and patients’ needs and effective communication with patients appeared to be the priority for the practice.
We saw an area of outstanding practice including:
The practice provided outstanding services with respect to of families, children and young people. Baby clinics with a GP, health visitor and the nurse were booked for the same day. This enabled an efficient service to be offered to mothers without the need for three separate appointments.
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