Drs O'Neill, Evans & Lunn, Morpeth NUS Central Centre, The Mount, Morpeth.
Drs O'Neill, Evans & Lunn in Morpeth NUS Central Centre, The Mount, Morpeth is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th April 2016
Drs O'Neill, Evans & Lunn is managed by Drs O'Neill, Evans & Lunn.
Contact Details:
Address:
Drs O'Neill, Evans & Lunn Gas House Lane Surgery Morpeth NUS Central Centre The Mount Morpeth NE61 1JX United Kingdom
Telephone:
01670513657
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-04-07
Last Published
2016-04-07
Local Authority:
Northumberland
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Drs O'Neill, Evans & Lunn on 2 February 2016. Overall, the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice performed highly on the most recently published National GP Patient Survey.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
We saw one area of outstanding practice:
On the National GP Patient Survey, the practice consistently scored higher than the national and local averages across a number of indicators, including those related to satisfaction with the service, ease of access to the service and patient involvement in planning and making decisions about their care and treatment. For example, 100% of patients described their overall experience as good (compared to a CCG average 87.1% and a national average of 84.8%). 99.1% found it easy to get through to this surgery by phone (compared to a CCG average of 76.8% and a national average of 73.3%). 96.8% would recommend the practice to someone new to the area (compared to a CCG average 81.2% and a national average of 77.5%).
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