Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Woodside Surgery on 5 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

• There was the need to review and update a number of policies and procedures.

• There was the need to develop and introduce a formal induction package for locum GPs.

• A system needed to be fully implemented to ensure that the relevant professional eligibility to practice checks were routinely carried out.

• A formal training matrix needed to be introduced and a system implemented to ensure that clinical staff were up to date with relevant clinical training.

• Risk assessments needed to be developed to ensure on-going monitoring of risks to patients.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice