Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs Mirza, Sukhani and Partners on 28 November 2014.

The practice achieved an overall rating of Good. This was based on our rating of all of the five domains. Each of the six population groups we looked at achieved the same good rating.

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should

• Carry through the practice plan to replace the remaining carpeted areas with vinyl flooring
• Ensure all staff are familiar with fire evacuation procedures
• Ensure multidisciplinary team meetings are arranged to discuss and provide for the needs of the palliative care patient

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice