Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Drs Knight, Hargraves and Flores (also known as Quay House) on 10 October 2014.  The practice has a branch surgery in the village of Credenhill which we did not inspect on this occasion.  The inspection team was led by a CQC inspector and included a GP specialist advisor, and a second CQC inspector.  We found that Quay House provided a good service to patients in all of the five key areas we look at.  This applied to patients across all age ranges and to patients with varied needs due to their health or social circumstances.

Our key findings were as follows:

• The practice had comprehensive systems for monitoring and maintaining the safety of the practice and the care and treatment they provided to their patients.
• The practice was proactive in helping patients with long term conditions to manage their health and had arrangements in place to make sure their health was monitored regularly.
• The practice was clean and hygienic and had robust arrangements for reducing the risks from healthcare associated infections.
• Patients felt that they were treated with dignity and respect.  They felt that their GP listened to them and treated them as individuals.
• The practice had a well-established and well trained team with expertise and experience in a wide range of health conditions.
• There were areas where the practice needs to make improvements. 

The practice should:

• Review the dispensing training and monitoring of staff employed to work at the branch surgery.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice