Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs Cheetham Boden and Hussain on 8 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an effective system to raise concerns and report significant events. Staff understood their responsibilities to raise concerns and to report significant events.
• Patients’ needs were assessed and the practice planned and delivered care in accordance with best practice guidance.
• The practice had a well-trained team with expertise and experience in a range of health conditions.
• The practice was visibly clean and hygienic. There were systems for reducing the risks to patients from healthcare associated infections.
• Patients said that they were treated with kindness, dignity and respect. Patients told us that GPs and nurses explained their treatment options so that they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. The practice responded to complaints in an appropriate and timely manner. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said that they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• Feedback from patients was consistently positive.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by the GP partners and the management team. The practice proactively sought feedback from staff and patients which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour. 

We saw one area of outstanding practice:

• A GP had developed a tool for matching capacity to demand for appointments, which had been adopted by other practices across the region.

The area where the provider should make improvement is:

• Consider repeating audit cycles on a more routine basis.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Drs Boden & Hussain on 14 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.