Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs B D O'Connor & J A Topping, known locally as Greenbank Drive Surgery On the 21 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Systems were in place to ensure incidents and significant events were identified, investigated and reported. All staff were aware of what constituted a significant event and they fulfilled their responsibilities to raise concerns and to report incidents. Information about safety was recorded, monitored and appropriately reviewed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was readily available in document form for patients. Clear complaint procedures were in place,monitored and reviewed.

• The practice had good facilities and was well equipped to treat patients and meet their needs. The practice was clean and well maintained.

• There were sufficient numbers of staff with the right competence, knowledge, skills, qualifications to meet the needs of patients.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. Monitoring systems were in place.

There were areas where the provider could make improvements and they should:

• According to current external guidance and national standards, practices should be encouraged to have defibrillators.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Drs B D O'Connor & J A Topping on 5 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.