Dr Zaidi & Partners, East Wing Surgery, Wear Street, Jarrow.
Dr Zaidi & Partners, East Wing Surgery in Wear Street, Jarrow is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th September 2016
Dr Zaidi & Partners, East Wing Surgery is managed by Dr Zaidi & Partners, East Wing Surgery.
Contact Details:
Address:
Dr Zaidi & Partners, East Wing Surgery The Palmer Community Hospital Wear Street Jarrow NE32 3UX United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Drs Zaidi & Partner, East Wing Practice on 4 August 2016. The practice is registered with the CQC as Drs Zaidi & Partner, East Wing Practice. However, as there is more than two people on the partnership they are known as
Dr Zaidi & Partners, East Wing Practice.
Overall, the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Lessons were learned when incidents and near misses occurred.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
Extended hours appointments were available from 6:30pm to 7:30pm, rotating between a Monday, Tuesday and Wednesday with a GP and a nurse or healthcare assistant available.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour regulation.
There was one area of practice where the provider needs to make improvements.
The provider should:
Review the arrangements in place for those patients who wish to see a female GP.
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