Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr VK Jhanjee also known as Lodge Road Surgery on 21 July 2015. Overall the practice is rated as good.

Specifically, we rated the practice as good for providing safe, effective, caring, responsive and well led services for the following population groups:

• Older people
• People with long term conditions
• Families, children and young people
• Working age people (including those recently retired and students)
• People whose circumstances may make them vulnerable
• People experiencing poor mental health (including people with dementia)

Our key findings across all of the areas inspected were as follows:

• There were systems in place to monitor and reduce safety risks including analysing significant events. Safeguarding concerns were identified and appropriate actions taken to safeguard patients. Infection control measures were in place to protect patients from unnecessary infections. Safe recruitment procedures were in place. Medicines and vaccines were appropriately stored and in date.
• Patients had their needs assessed in line with current guidance and the practice had a proactive approach to patient care. Practice staff promoted health education and screening to empower patients to maintain their health.
• Feedback from patients and observations throughout our inspection showed that staff were professional, kind, caring and helpful. Patient care was met by staff who had received appropriate training. Patients told us they were satisfied with the standards of care they received. Practice staff worked with other healthcare providers to deliver co-ordinated care and regularly reviewed the care needs of patients with complex needs.

• There were systems in place to respond and act upon complaints and feedback from patients. Practice staff had identified carers and entered them on a register. The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG). GPs offered carers advice and signposted them to various support groups.

• The practice had a clear vision which had quality and safety as its top priority. High standards were promoted and owned by all practice staff with evidence of team working across all roles. Effective systems were in place for reporting safety incidents. Untoward incidents were investigated and where possible improvements made to prevent similar occurrences.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice