Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Dr Tun & Partners for one area within the key question safe.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 19 November 2014. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, staffing was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines:

• The practice did not follow current guidance when prescribing hypnotic medicines and did not have systems in place to appropriately prescribe and use hypnotic medication.

The practice has submitted to CQC, a range of documents which demonstrate they are now meeting the requirements of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with five patients, two of which were members of the patient participation group and ten staff. These staff members included receptionists, administrators, nurses and a general practitioner (GP).

Patients spoke positively about the practice and the care and treatment they received. Patients told us “I’ve been a patient here over 40 years and my family. We never have any problems, I think they are brilliant.” “You can ask the GP anything. The door is always closed when you speak to them”; “the nurse is very good, she talks everything through with you” and “they are very good here they always treat us with respect and dignity.”

The practice provided patients with information about the services available through their website, leaflets and information on display in the reception area.

We found that systems and information was in place to enable staff to report any concerns relating to vulnerable adults and children at risk.

The practice had a range of policies and procedures in place for staff to access, which supported the safe running of the service. We saw that regular audits took place to enable staff to measure the quality of the service that patients receive.

Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Dr Tun & Partners for one area within the key question safe.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 19 November 2014. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, staffing was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines:

• The practice did not follow current guidance when prescribing hypnotic medicines and did not have systems in place to appropriately prescribe and use hypnotic medication.

The practice has submitted to CQC, a range of documents which demonstrate they are now meeting the requirements of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice