Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Trzcinski and Partners

on 13 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

• Patients said they were treated with kindness, dignity and respect and they were involved in decisions about their care and treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day however two of the comment cards said that it was difficult to get an appointment.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management.

• The provider was aware of the requirements of the Duty of Candour.

• The practice had an active patient participation group in place.

• All staff had completed MCA training and staff were able to demonstrate an understanding of the act and could relate it to their roles.

• The practice had a number of policies and procedures to govern activity which were reviewed annually.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice