We carried out an announced comprehensive inspection at Dr Tree, Dr Sood and Dr Jacobs on the 7th October. Overall the practice is rated as good.

Our key findings were as follows:

• There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
• The practice whilst small and limited for space was clean and tidy. There was a small step and manual doors on entering the building with limited availability for disabled car parking. The practice was in need of a quality impact assessment as per the Equality Act 2010 to help identify actions needing to be taken to improve disabled facilities at the practice.
• The clinical staff proactively sought to educate patients to improve their lifestyles by regularly inviting patients for health assessments.
• Patients spoke highly about the practice and the whole staff team. They said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Patients said they found it easy to make appointments and were seen in good time and didn’t wait long at appointments.
• The practice has a patient participation group (PPG) who met three times a year and had various plans to develop their role in working with the practice staff.
• Information about services and how to complain was available and easy to understand.
• There was a clear leadership structure with delegated duties distributed amongst the team and staff felt supported by management. The staff worked well together as a team.
• Quality and performance were monitored.

However there were areas of practice where the provider should make improvements.

Action the provider SHOULD take to improve:

• Carry out a quality impact assessment as per the Equality Act 2010 to help identify actions needing to be taken to improve disabled facilities at the practice.

Letter from the Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Dr Tree and Dr Jacobs on 25 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.