Dr Swindlehurst and Partners in Waterside, Evesham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th May 2017
Dr Swindlehurst and Partners is managed by Dr Swindlehurst and Partners.
Contact Details:
Address:
Dr Swindlehurst and Partners The Riverside Surgery Waterside Evesham WR11 1JP United Kingdom
Letter from the Chief Inspector of General Practice
We had previously carried out an announced comprehensive inspection of Dr Swindlehurst and Partners on 11 May 2016. As a result of our inspection the practice was rated as requires improvement overall and inadequate for providing safe services. The full comprehensive report for the May 2016 inspection can be found by selecting the ‘all reports’ link for Dr Swindlehurst and Partners on our website at www.cqc.org.uk.
During the last inspection we identified a breach of:
Regulation 12; Safe care and treatment:
The registered person did not do all that was necessary to manage and mitigate risks to the health and safety of service users.
The provider did not have a robust process to ensure appropriate action is taken following receipt of patient safety alerts.
Processes and systems had not been implemented in relation to medicines management to ensure safe and appropriate storage of vaccines and prescription forms for use in printers.
As a result we identified areas the provider must improve:
Implement a process to ensure appropriate action is taken following receipt of patient safety alerts.
Processes and systems to be implemented and monitored in relation to medicines management to ensure safe and secure storage of vaccines and prescription stationery including the use and storage of prescription pads and blank prescription paper.
We also identified further areas the provider should improve:
Ensure lessons are learnt from incidents and near misses.
Develop ways to monitor and improve patient satisfaction.
Ensure training and support for staff to enable them to carry out their roles for example, in infection control.
Following the inspection the practice sent us an action plan detailing the actions they were going to take to ensure improvement.
We carried out a further comprehensive inspection on 31 January 2017 to check that the provider had made improvements in line with our recommendations and to ensure regulations were now being met. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
There were clearly defined processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events. They were fully reviewed at every staff meeting.
Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
Patients told us they were treated with dignity, respect and compassion. Patients were involved in decisions about their care and treatment.
Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments.
Information about how to complain was available and easy to understand. The practice received very few complaints from patients and reviewed complaints to ensure lessons learned were not repeated.
Patients said GPs gave them enough time.
Staffing levels were monitored and reviewed when a member of staff left or when service level dictated. Safe arrangements were in place for staff recruitment that protected patients from risks of harm.
The practice was visibly clean and measures were taken to prevent unnecessary infections.
There was a clear leadership structure and staff told us they felt well supported by senior staff.
Letter from the Chief Inspector of General Practice
We had previously carried out an announced comprehensive inspection of Dr Swindlehurst and Partners on 11 May 2016. As a result of our inspection the practice was rated as requires improvement overall and inadequate for providing safe services. The full comprehensive report for the May 2016 inspection can be found by selecting the ‘all reports’ link for Dr Swindlehurst and Partners on our website at www.cqc.org.uk.
During the last inspection we identified a breach of:
Regulation 12; Safe care and treatment:
The registered person did not do all that was necessary to manage and mitigate risks to the health and safety of service users.
The provider did not have a robust process to ensure appropriate action is taken following receipt of patient safety alerts.
Processes and systems had not been implemented in relation to medicines management to ensure safe and appropriate storage of vaccines and prescription forms for use in printers.
As a result we identified areas the provider must improve:
Implement a process to ensure appropriate action is taken following receipt of patient safety alerts.
Processes and systems to be implemented and monitored in relation to medicines management to ensure safe and secure storage of vaccines and prescription stationery including the use and storage of prescription pads and blank prescription paper.
We also identified further areas the provider should improve:
Ensure lessons are learnt from incidents and near misses.
Develop ways to monitor and improve patient satisfaction.
Ensure training and support for staff to enable them to carry out their roles for example, in infection control.
Following the inspection the practice sent us an action plan detailing the actions they were going to take to ensure improvement.
We carried out a further comprehensive inspection on 31 January 2017 to check that the provider had made improvements in line with our recommendations and to ensure regulations were now being met. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
There were clearly defined processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events. They were fully reviewed at every staff meeting.
Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
Patients told us they were treated with dignity, respect and compassion. Patients were involved in decisions about their care and treatment.
Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments.
Information about how to complain was available and easy to understand. The practice received very few complaints from patients and reviewed complaints to ensure lessons learned were not repeated.
Patients said GPs gave them enough time.
Staffing levels were monitored and reviewed when a member of staff left or when service level dictated. Safe arrangements were in place for staff recruitment that protected patients from risks of harm.
The practice was visibly clean and measures were taken to prevent unnecessary infections.
There was a clear leadership structure and staff told us they felt well supported by senior staff.
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