Dr Suganthamala Radhakrishnan, Southall.

Dr Suganthamala Radhakrishnan in Southall is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 30th March 2017

Dr Suganthamala Radhakrishnan is managed by Dr Suganthamala Radhakrishnan.

Contact Details:

Address: Dr Suganthamala Radhakrishnan 21 St Georges Avenue Southall UB1 1PZ United Kingdom Telephone: 02088138122

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-03-30
Last Published		2017-03-30

Local Authority:

Ealing

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th November 2016 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Radhakrishnan also known as The Town Surgery on 2 February 2016. The overall rating for the practice was requires improvement. The full comprehensive report for the inspection of 2 February 2016, can be found by selecting the ‘all reports’ link for Dr Radhakrishnan on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection at Dr Radhakrishnan also known as The Town Surgery on 10 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

2nd February 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Radhakrishnan also known as The Town Surgery on 2 February 2016. The overall rating for the practice was requires improvement. The full comprehensive report for the inspection of 2 February 2016, can be found by selecting the ‘all reports’ link for Dr Radhakrishnan on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection at Dr Radhakrishnan also known as The Town Surgery on 10 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice