On the day of our inspection we spoke with three patients, all of whom had been patients at the practice for many years. People were very positive about the care and treatment they had received at the practice and comments included:

“I wouldn’t go anywhere else”.

The staff always “put you at ease”.

We saw that the treatment room, waiting area and other communal areas were clean and tidy. There were arrangements in place to deal with foreseeable emergencies and all staff had been provided with emergency resuscitation training. However, improvements were needed to ensure that people who used the service were protected from the risk of abuse.

We carried out a follow up inspection on 15 February 2018 at Dr Simon Lewis - Rodney Street.

On 22 August 2017 we undertook an announced comprehensive inspection of this service as part of our regulatory functions. During this inspection we found a breach of the legal requirements. After the inspection, we wrote to the provider requesting an action plan outlining what they would do to meet the legal requirements in relation to the breach. The provider did not submit an action plan.

We undertook a follow-up inspection at Dr Simon Lewis – Rodney Street on 29 November 2017 to check whether they met the legal requirements in the Health and Social Care Act 2008 and associated regulations. We carried out this announced inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. During the inspection we found breaches of the legal requirements. After the inspection, we wrote to the provider requesting an action plan outlining what they would do to meet the legal requirements in relation to the breaches. The provider did not submit an action plan.

We undertook a further follow-up inspection at Dr Simon Lewis - Rodney Street on 15 February 2018 to check whether they met the legal requirements in the Health and Social Care Act 2008 and associated regulations. This report only covers our findings in relation to those requirements.

Copies of the reports from our comprehensive inspection and follow-up inspection can be found by selecting the 'all reports' link for Dr Simon Lewis - Rodney Street on our website at www.cqc.org.uk.

We reviewed the practice against one of the five questions we ask about services: is the service well-led?

The inspection was led by a CQC inspector who was supported by a CQC inspection manager.

Our findings were:

Are services

well-led

?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dr Simon Lewis - Rodney Street is close to the centre of Liverpool and provides dental care and treatment to adults and children on a privately funded basis.

There are steps at the front entrance to the practice. The practice has one treatment room. Car parking is available near the practice.

The dental team includes a dentist and a dental nurse. The team is supported by a practice manager, who is also a dental nurse.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

The practice is open:

Tuesday 11.00am to 4.00pm

Wednesday 9.00am to 4.00pm

Thursday 9.00am to 3.30pm.

Our key findings were:

• The practice was clean and well maintained.
• The practice had improved their infection control procedures to reflect published guidance.
• The provider had systems in place to help them manage risk, and had put in place measures to further reduce identified risks.
• Staff felt involved and supported and worked well as a team.
• The practice asked staff for feedback about the services they provided.