Dr Sanjay Das, 186 Brownhill Road, Catford, London.
Dr Sanjay Das in 186 Brownhill Road, Catford, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th October 2016
Dr Sanjay Das is managed by Dr Sanjay Das.
Contact Details:
Address:
Dr Sanjay Das Parkview Surgery 186 Brownhill Road Catford London SE6 1AT United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Sanjay Das on 13 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Data from the Quality and Outcomes Framework (QOF) showed patient outcomes were comparable to the national average.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Two patients indicated on the Care Quality Commission comment cards that getting an appointment was difficult. Several of the patients we spoke to on the day made similar comments. The 2016 national patient survey results showed the practice fell below the national average for the ease of getting an appointment.
We saw that where issues had been identified, for example following a health and safety audit, action had been taken and this had been recorded.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
With the exception of the GP, staff had no knowledge of the Duty of Candour.
Recruitment processes needed updating.
The areas where the provider should make improvement are:
Review the policy of accepting Disclosure and Barring Service checks from previous employers.
Keep recruitment files up to date and ensure they contain the information required in the regulations.
Ensure staff have and maintain an understanding of the Duty of Candour appropriate to their roles.
Keep under review how best to address patients’ concerns regarding the ease of getting an appointment.
Take appropriate steps to identify patients who are also carers to allow the practice to provide support and suitable signposting.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Sanjay Das on 13 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Data from the Quality and Outcomes Framework (QOF) showed patient outcomes were comparable to the national average.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Two patients indicated on the Care Quality Commission comment cards that getting an appointment was difficult. Several of the patients we spoke to on the day made similar comments. The 2016 national patient survey results showed the practice fell below the national average for the ease of getting an appointment.
We saw that where issues had been identified, for example following a health and safety audit, action had been taken and this had been recorded.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
With the exception of the GP, staff had no knowledge of the Duty of Candour.
Recruitment processes needed updating.
The areas where the provider should make improvement are:
Review the policy of accepting Disclosure and Barring Service checks from previous employers.
Keep recruitment files up to date and ensure they contain the information required in the regulations.
Ensure staff have and maintain an understanding of the Duty of Candour appropriate to their roles.
Keep under review how best to address patients’ concerns regarding the ease of getting an appointment.
Take appropriate steps to identify patients who are also carers to allow the practice to provide support and suitable signposting.
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