Dr Sahota's Practice (The Medical Centre), 6 The Green, West Drayton.
Dr Sahota's Practice (The Medical Centre) in 6 The Green, West Drayton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th February 2017
Dr Sahota's Practice (The Medical Centre) is managed by Dr Sahota's Practice (The Green Medical Centre).
Contact Details:
Address:
Dr Sahota's Practice (The Medical Centre) The Medical Centre 6 The Green West Drayton UB7 7PJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at
Dr Sahota’s Practice (The Medical Centre)
on 8 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they felt the practice offered an excellent service and staff were
friendly, kind, polite
and treated them with dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patient’s satisfaction with how they could access care and treatment showed improvement however, they remained mostly lower than CCG and national averages. The practice had implemented changes to address this.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by the management team.
The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The practice adopted new approaches for improving the quality, effectiveness and efficiency of the service provided. They had recently implemented an initiative for
.
structured planning of the practice workload to increase efficiency, meet contractual obligations and improve outcomes for patients.
The areas where the provider should make improvement are:
Ensure all administrative staff attend annual basic life support training in accordance with national guidance.
Continue to identify and support more patients who are carers.
Continue to monitor and improve national GP patient survey performance relating to access of services to bring them in line with local and national averages.
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