Dr S K Bhardwaj and Dr M R Masood, Filey Close, Stevenage.
Dr S K Bhardwaj and Dr M R Masood in Filey Close, Stevenage is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th November 2016
Dr S K Bhardwaj and Dr M R Masood is managed by Dr S K Bhardwaj and Dr M R Masood.
Contact Details:
Address:
Dr S K Bhardwaj and Dr M R Masood Symonds Green Health Centre Filey Close Stevenage SG1 2JW United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr S K Bhardwaj and Dr M R Masood on 25 August 2016. Overall the practice is rated as good.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
The practice had a process in place to act on alerts that may affect patient safety. However we found the practice process for record keeping was not explicit.
There was an infection control protocol in place and staff had received up to date training. However we did not see evidence of a recent infection control audit.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Staff told us that they had received an induction when they were recruited. However we did not see documentary evidence of this induction.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management.
The practice had a number of policies and procedures to govern activity and held regular governance meetings. However some policies we reviewed were undated and needed a review.
The areas where the provider should make improvement are:
Strengthen the recording systems relating to safety alerts so a strategic overview is available.
Formalise regular infection control audits.
Ensure training records related to staff induction are kept up-to-date.
Review practice specific policies so they reflect current requirements and are dated.
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