At our inspection we spoke with the dentist and the practice nurse. We also spoke with three people using the service who told us the benefits of a small surgery, one person said "I am seen promptly here and have all my treatment from the same dentist".

People told us they felt informed on charges and were clear about the costs of their dental care and treatment. A person visiting for treatment told us "I tried another dentist nearer to my home but I was disappointed with my choice, I returned to this surgery as it is important for me to feel at ease with staff".

People found the personal touch they experienced at a small practice made the experience more positive. The dentist explained fully the outcome of the consultation, their findings and the individual treatment plans required as well as the duration of the treatment.

The practice displayed information in the waiting area to explain to people how to raise issues; however, at the time of this inspection no complaints had been received. People using the service felt able to share with the dentist or practice nurse any concerns.

During our inspection we found that there were arrangements in place for the decontamination of dental instruments, however the provider had not introduced systems to self assess and evaluate the decontamination processes in order to identify any shortfalls in the system.