We carried out an announced comprehensive inspection at Dr Rahil's Surgery 17 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• There were systems in place to reduce risks to patient safety. For example, infection control practices were good and there were regular checks on the environment and on equipment used.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.

• Data showed that outcomes for patients at this practice performed better when compared to local and national data.

• Feedback from patients about their care was consistently and highly positive. Patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment.

• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Staff felt well supported in their roles and had undergone a regular appraisal of their work.
• The practice had good facilities and was equipped to treat patients and meet their needs.
• The practice actively reviewed complaints and responded to them compassionately and constructively.
• The practice had a clear vision which had quality and safety as its top priority.
• The practice had strong and visible clinical leadership and governance arrangements.

There were areas where the practice could make improvements. The practice should

• Prioritise the replacement of fabric covered chairs in consulting rooms.

• Provide chaperone training and updated policy guidance to staff.

Letter from the Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice