Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr R k Arora practice on 30 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Risks to patients were mainly assessed and well managed. There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

• The provider should ensure that clinical audits are completed in order to assess, monitor and improve the quality and safety of the service.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice