People we spoke with told us staff explained all the procedures and treatments to them and respected their decisions about their treatment and care. One person said, "I am very happy here it's a very good dentist, the staff are very friendly and all my family come here." Another person said "it's alright here the dentists are really good and very polite, they treat me as a person."

We asked two people if they felt safe at the practice. They both said "yes." One person said "I had an emergency and they fitted me in straight away." Another person said, "I am treated very well it's always a good experience coming here."

We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. People we spoke with told us the practice was always clean and tidy. The provider had a system in place for gathering, recording and evaluating information about the quality and safety of care the service provided. People who used the service were asked for their views about their care and treatment.