Dr Pearl Chin in Notting Hill, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 25th March 2020
Dr Pearl Chin is managed by Dr Pearl Chin.
Contact Details:
Address:
Dr Pearl Chin 241 Westbourne Grove Notting Hill London W11 2SE United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at ‘Dr Pearl Chin’, also known as Westbourne Grove Medical Centre, on 6 August 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Recruitment checks were carried out prior to employment, although we found that non-clinical staff acting as chaperones had not received a disclosure and barring check (DBS). Following our inspection the practice provided evidence that DBS checks had been carried out for these staff.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
However there was an area of practice where the provider needs to make improvements.
Importantly the provider should:
Advertise that translation services are available to patients on request.
Be proactive in seeking the views of patients through the patient participation group.
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