Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Onn Syed’s practice on 16 April 2015. Overall the practice is rated as good.

We found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services that meets the needs of all population groups.

Our key findings were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
• The practice used data to target improvements in patient outcomes. This included assisting patients with learning difficulties to access support from other local providers, who helped with housing issues that had impacted on health.
• Patients said they were treated with compassion, dignity and respect. Information was provided to help patients understand the care available to them. Parents commented on how well GPs had explained the complex conditions that their children had, and how they had guided them to reading material on their children’s condition.

• The practice responded to suggestions for improvements and made changes to the way it delivered services, demonstrating its commitment to working constructively with patients and the Patient Participation Group (PPG).

• Information about how to complain was available and easy to understand. The practice manager recorded all feedback received, whether positive or negative.
• The practice had a clear vision which put quality patient care as its top priority. The practice had policies in place that helped staff understand the problems of more vulnerable patients, for example, homeless patients. Leaders were committed to supporting practice staff and we saw evidence of team working across all roles.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice