We carried out an announced comprehensive inspection on 22 March 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We reviewedtwo CQC patient comment cards both of which were positive about the service provided. The comment cards stated that they received a high standard of treatment and staff were caring.

Our key findings were:

• There were systems in place for acting on significant events and complaints.
• There were systems in place to assess, monitor and manage risks to the premises and patient safety.
• There were arrangements in place to protect children and vulnerable adults from abuse.
• Staff had received essential training and adequate recruitment and monitoring information was held for all staff.
• Care and treatment was provided in accordance with current guidelines.
• Patient feedback indicated that staff were caring and appointments were easily accessible.
• There was a clear vision and strategy and an open and supportive culture. 

Patients of the practice indicated that they were well treated and staff were respectful towards them. They stated that their privacy and dignity had been maintained during consultation sessions. Their views can be summarised by the following comment, ”I have been coming here for many years. The doctor knows me well and I get an excellent service.”

They informed us that they had been provided with information regarding the service and knew who to contact in an emergency. The practice had a brochure together with the complaints procedure and a statement indicating that people’s equality, diversity and rights were promoted.

Patients expressed confidence in the senior doctor and other staff who attended to them. They indicated that they had been assessed prior to treatment. Fees, treatment and alternative options had been explained them. Treatment was given with their agreement.