Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Nobel Phillips practice on 24 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety within the practice. Effective systems were in place to report, record and learn from significant events.

• Risks to patients and staff were well managed and reviewed to keep in line with latest guidance.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.

• Training was provided for staff which equipped them with the skills, knowledge and experience to deliver effective care and treatment.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

• Patients told us that access to appointments was convenient and easy and that they had never been turned away, in addition 100% of patients who completed the resent GP patients survey said it was easy to get through to the surgery by phone.

• Staff embedded screening as a regular part of patients’ healthcare and as a result had a higher number of patients being screened in comparison to the local and national averages.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by the GP and practice manager. The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice