Dr NHR Simpson's Practice, 27 High Street, Barrow-Upon-Soar, Loughborough.
Dr NHR Simpson's Practice in 27 High Street, Barrow-Upon-Soar, Loughborough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st June 2017
Dr NHR Simpson's Practice is managed by Dr NHR Simpson's Practice.
Contact Details:
Address:
Dr NHR Simpson's Practice Health Centre 27 High Street Barrow-Upon-Soar Loughborough LE12 8PY United Kingdom
Letter from the Chief Inspector of General Practice
We had carried out an announced comprehensive inspection at Dr NHR Simpson’s Practice on 2 March 2016. The overall rating for the practice was ‘requires improvement’. This was because the practice was rated as ‘requires improvement’ in the key questions of caring and responsive. The full comprehensive report on that inspection can be found by selecting the ‘all reports’ link for Dr NHR Simpson’s Practice on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection on 8 March 2017 to check if improvements had been made. Overall the practice is now rated as ‘Good’.
Our key findings were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice was responsive to the needs of patients and tailored its services to meet those needs.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. However information about complaints was not on display in the patient waiting area.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There was an emphasis on learning and improvement.
The provider was aware of and complied with the requirements of the duty of candour.
However, there were areas of practice where the provider should make improvements.
The provider should:
Make information on the complaints system available in the patient waiting area.
Continue to monitor patient satisfaction with the service provided, particularly with respect to the helpfulness of reception staff.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr NHR Simpson’s Practice, Barrow Health Centre on 2 March 2016. Overall the practice is rated as ’Requires Improvement’.
We previously carried out an announced comprehensive inspection of this practice on 24 June 2015. Breaches of legal requirements were found. After that inspection the practice wrote to us to say what they would do to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:
Regulation 12 HSCA (Regulated Activities) Regulations 2014 Safe care and treatment
Regulation 17 HSCA (Regulated Activities) Regulations 2014 Good governance
This inspection was carried out to check that improvements to meet legal requirements planned by the practice after our comprehensive inspection on 24 June 2015 had been made.
Our key findings across all the areas we inspected were as follows:
We found at this inspection of 2 March 2016 that improvements had been made since the previous inspection of April 2015 when the practice had been rated as Inadequate and placed in special measures.
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients, including infection prevention and control were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
There was a safe process in place to manage incoming clinical mail.
There was a comprehensive business continuity plan in place.
Staff had been appropriately recruited and received the training required to enable them to fulfil their roles.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice had good facilities and was well equipped to treat patients and meet their needs, although there were issues with the telephony and appointment availability that were recognised by the practice and were being addressed.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the provider should make improvement are:
The provider should ensure there is a process for recording the serial numbers of prescriptions pads.
The practice should continue to address the concerns of patients with regard to the difficulty in accessing the service due to the telephone system.
Undertake their own surveys of patients to asses their satisfaction with the service provided.
I confirm that this practice has improved sufficiently to be rated ‘Requires Improvement’ overall. I am taking this service out of special measures. This recognises the significant improvements that have been made to the quality of care provided by this service.
Letter from the Chief Inspector of General Practice
We had carried out an announced comprehensive inspection at Dr NHR Simpson’s Practice on 2 March 2016. The overall rating for the practice was ‘requires improvement’. This was because the practice was rated as ‘requires improvement’ in the key questions of caring and responsive. The full comprehensive report on that inspection can be found by selecting the ‘all reports’ link for Dr NHR Simpson’s Practice on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection on 8 March 2017 to check if improvements had been made. Overall the practice is now rated as ‘Good’.
Our key findings were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice was responsive to the needs of patients and tailored its services to meet those needs.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. However information about complaints was not on display in the patient waiting area.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There was an emphasis on learning and improvement.
The provider was aware of and complied with the requirements of the duty of candour.
However, there were areas of practice where the provider should make improvements.
The provider should:
Make information on the complaints system available in the patient waiting area.
Continue to monitor patient satisfaction with the service provided, particularly with respect to the helpfulness of reception staff.
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