Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Moore and Partners on 7 July 2016. Overall the practice was rated as good. We found the practice to be requires improvement for providing safe services, and good for providing effective, caring, responsive and well led services. The full comprehensive report on the 7 July 2016 inspection can be found by selecting the ‘all reports’ link for Dr Moore and Partners on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 22 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous inspection on 7 July 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe services. Overall the practice remains rated as good.

Our key findings were as follows:

• The practice had reviewed its recruitment process to ensure all information in relation to staff employment was available, including proof of identity for staff.

• The practice had engaged an external contractor to carry out a legionella risk assessment. Legionella is a term for particular bacteria which can contaminate water systems in buildings.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Moore and Partners on 7 July 2016. Overall the practice was rated as good. We found the practice to be requires improvement for providing safe services, and good for providing effective, caring, responsive and well led services. The full comprehensive report on the 7 July 2016 inspection can be found by selecting the ‘all reports’ link for Dr Moore and Partners on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 22 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous inspection on 7 July 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe services. Overall the practice remains rated as good.

Our key findings were as follows:

• The practice had reviewed its recruitment process to ensure all information in relation to staff employment was available, including proof of identity for staff.

• The practice had engaged an external contractor to carry out a legionella risk assessment. Legionella is a term for particular bacteria which can contaminate water systems in buildings.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

During our announced inspection we were able to speak with five patients, the chairman of the patient participation group and three members of staff. We also reviewed documents held by the provider. The practice had a very active and effective patient participation group (PPG). We spoke with the chairman of the PPG who told us “we are confident and competent at challenging the practice".

We saw evidence that people’s privacy and dignity were respected. We also saw through the patient survey that the practice scored very positively in the care and treatment provided to patients. The scores were less positive regarding access to appointments. However, the surgery and the PPG were aware of the issues and looking at ways to address them and improve the experience for patients.

Medicines were dealt with appropriately and by trained staff. The provider also had robust safeguarding procedures in place. The five patients we spoke with all had very positive comments about the staff and the care they had received. The comments included “everyone is wonderful, I am so lucky with this practice”. “I generally get an appointment when I need one, but the facilities here are very good, and the staff are very professional and friendly”. “I would certainly recommend this surgery to people, sometimes the clinics might run late, but I know that the doctor will give me as much time as I need”.