We saw people were given appropriate information about the service and the care and treatment they received. We spoke with three people who used the service who told us they understood the care and treatment choices available to them. One person said, "I like this dentist he is very civil. It's straight forward when I go to see him. He talks me through everything well, and is clear about anything I need to do." Another person said, "The dentist is good. I'm a bit nervous, so I like to know what is going on. He seems fine with that and will talk me through each stage and tells me to let him know if I need him to stop."

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. People told us they were happy with the care and treatments they had received. "I've been very pleased here. I had a tooth which was mildly irritating me. I spoke with my old dentist but he wasn't very forthcoming. When I came here, I had booked in just for my usual check-up. Spoke to the dentist and within minutes he had prepared and filled the gap that I'd been complaining to my old dentist about. I was really impressed." Another person said, "I've never had any problems. He's a good dentist."

Staff training was kept up to date so that staff could care for people safely and to an appropriate standard.

We found people were protected from the risk of infection because appropriate guidance had been followed and there was an effective system in place to monitor and assess the quality of the service.