Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Mayur Lakhani on 7 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• The practice consistently received very good patient feedback about the quality of care given to patients, for example in the national GP survey.

• We saw examples where the practice had considered the communication needs of vulnerable patients ie a system was in place to provide sign language CBT to patients where needed.

• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Urgent appointments were made available for vulnerable patients and unwell children even where the sessions were fully booked.
• The practice had adequate facilities and equipment.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice