On the day of our visit we spoke with one person who had used the laser service in the past. They were unable to have further laser treatment on the day of the visit due to a contra-indication with previous medical history. They said they were "very happy with the results" and when the medical history was all clear would be returning for more laser treatment.

We spoke with another person who said that the "staff are fantastic" and "I have been coming here for over four years and will not go anywhere else."

We found that people were given sufficient information about their treatments in order to be able to make an informed decision. We saw from the care records that consent was achieved in 100% of the records that had been reviewed for audit.

There were effective controls in place to ensure laser equipment was safe for use and that protective equipment was available for people and staff to use. We saw that routine testing of all equipment was completed and that the clinic complied with the use of laser regulations.

People's feedback was encouraged through the use of on-line surveys and suggestions to improve the service were acted upon. Staff were regularly informed of any improvements or changes required and the staff we spoke with felt that they were able to contribute to improving the service where possible.

We saw that the records were kept up-to-date and stored securely. The people we spoke with were aware that their records were being kept.

We spoke with people who use the service and looked at recent feedback that people had sent to the provider. Overall, people were very satisfied with the care and treatment they had received. One person described their treatment as “fantastic” and another thanked the service for the “individual care” they received. People felt involved in making decisions about their treatment, they were satisfied with the information they received and their records were comprehensive.

Care was delivered in a way which ensured each person's safety. Staff were trained to deal with emergencies and there was emergency equipment available.

There were effective systems place for preventing infection and people reported that the clinic was always clean and hygienic.

Staff received ongoing professional development and people who use the service were complimentary about their skills and experience. Staff were appropriately supported and appraised.

Information on how to complain was given to everyone using the service and people told us they were able to raise concerns if they needed to.