Dr KS Upton's Practice, 5-9 Queen Street, Cheadle, Stoke On Trent.
Dr KS Upton's Practice in 5-9 Queen Street, Cheadle, Stoke On Trent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th March 2017
Dr KS Upton's Practice is managed by Dr KS Upton's Practice.
Contact Details:
Address:
Dr KS Upton's Practice Queen Street Tardis Surgery 5-9 Queen Street Cheadle Stoke On Trent ST10 1BH United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr KS Upton’s Practice on 16 December 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Results from the national GP patient survey 2016 showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Patients said they did not find it easy to get through to the practice to make an appointment. There was continuity of care, with urgent appointments available the same day.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The practice was aware of and complied with the requirements of the duty of candour.
There were areas of practice where the provider should make improvements:
Consider pro-actively identifying carers and establishing what support they need.
Consider ways to improve patient telephone access to the practice.
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