Dr Khalid Mirza in Hemel Hempstead is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 20th April 2017
Dr Khalid Mirza is managed by Dr Khalid Mirza.
Contact Details:
Address:
Dr Khalid Mirza Valley Green Hemel Hempstead HP2 7RJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Khalid Mirza on 24 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Feedback received from patients from the completed CQC comment cards was consistently positive. Patients told us they were impressed by the professional attitude and caring approach of the staff.
The practice had identified less than 1% of patients as carers and had achieved the Carers in Hertfordshire Silver Award.
Members of the patient participation group (PPG) we spoke with were positive about the practice and the care provided.
The practice met regularly with the PPG and responded positively to proposals for improvements.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Work to increase the number of patients recognised as carers should continue.
In line with the practice complaints policy ensure patients receive a written response to any complaint.
Continue to take steps to ensure that in future National GP Patient Surveys the practice’s areas of below local and national average performance are monitored and improved.
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