A patient we spoke with was positive about the care and treatment provided including how treatment options were explained. When we spoke with the provider they told us that they used a range of methods to explain treatment options including written treatment plans and treatment leaflets.

We looked at the provider’s arrangements for dealing with foreseeable emergencies and noted that the endodentist had received recent basic life support training and that emergency drugs were within their expiry date. However, we also noted that the bottled emergency oxygen cylinder had not been periodically serviced in accordance with the manufacturer's instructions.

The provider had a safeguarding policy for children and vulnerable adults which contained contact details for the local authority safeguarding team. The endodentist demonstrated an understanding of safeguarding children and vulnerable adults but had not received certificated safeguarding training. We were advised that training would take place by November 2014.

The practice had been refurbished in June 2014 and we saw that the waiting area and treatment room were clean and clutter free. The patient we spoke with described levels of cleanliness as “excellent.”

Paper patient records were securely stored in an office area and electronic records were stored on a password protected computer system.