Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr J K Raval & Partners (Walderslade Village Surgery) on 6 November 2014. During the inspection we gathered information from a variety of sources. For example, we spoke with patients, members of the patient participation group (PPG), interviewed staff of all levels and checked that the right systems and processes were in place.

Overall the practice is rated as good. This is because we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for all patient population groups.

Our key findings were as follows:

• Patients were very satisfied with how they were treated and this was with compassion, dignity and respect. GPs were good at listening to patients and gave them enough time.
• Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
• There were systems in place to keep patients safe from the risk and spread of infection. Systems were in place to monitor and make required improvements to the practice.
• Not all patients found it easy to get through on the telephone to book an appointment however, most patients reported they got an appointment when needed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice