Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ishtiaq Gilkar practice on 20 November 2015. Overall the practice is rated as good.

Specifically we rated the practice as good in providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

• The practice supported clinical staff in their training by ensuring one week paid leave each year for training.
• The practice ran a Contraceptive and Sexual Health Clinic for people in the inner city area of Bradford.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

• Ensure recruitment arrangements include all necessary employment checks for all staff.
• Ensure all complaints are managed and responded to appropriately.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ishtiaq Gilkar, Little Horton Lane Medical Centre on 21 February 2019 as part of our inspection programme. Dr Ishtiaq Gilkar was previously inspected on 20 November 2014 and was rated as good.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness, dignity and respect and involved them in decisions about their care.
• The practice continually reviewed the services offered and liaised with patients and the local community to meet patients’ needs.
• The way the practice was led and managed promoted the delivery of high-quality, empathetic person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Continue to improve and encourage the uptake of screening by patients registered with the practice, including cervical, breast and bowel screening.
• Improve the identification of carers to enable this group of patients to access the care and support they need.
• The practice should continue with their plans to improve patient satisfaction and telephone access for patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice