Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dr Imran Gohar GP practice on 17 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice had systems, processes and practices in place to keep people safe and safeguarded from abuse.

• Medicines were well managed and medicines related stationery was secure.

• The practice had a sustained track record of safety supported by accurate performance information.

• Patient’s physical, mental health and social needs were holistically assessed, and their care, treatment and support were delivered in line with legislation, standards and evidence-based guidance.

• Information about the outcomes of patient’s care and treatment were routinely collected and monitored.

• People who used the services were empowered and supported to manage their own health, care and wellbeing.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice