This practice is rated as Good overall. (Previous inspection December 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at the practice of Drs Hendy and Rizwan on 10 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice offered extended hours to its patients.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We inspected Dr Hendy and Rizwan on the 4 December 2014 as part of our new comprehensive inspection programme. This was the practice’s first inspection by CQC under its new methodology.

We have rated the practice as good.

Comments we received from patients were positive about the care and treatment they had received. Patients told us they are treated with dignity and respect and involved in making decisions about their treatment options.

Our key findings were as follows:

• Patients said they were treated with compassion, dignity and respect and they were involved in care and treatment decisions.
• The majority of patients reported good access to the practice and a named GP and continuity of care, with urgent appointments available the same day.
• Staff understood their responsibilities to raise concerns, and report incidents.
• The practice is clean and well maintained.
• There are a range of qualified staff to meet patients’ needs.
• The practice works with other health and social care providers to achieve the best outcomes for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice