We carried out an announced comprehensive inspection on 7 February 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider HM Medical Services Limited has one location registered as Dr Hammad Mehbub Malik located in Harley Street in London and provides an extensive suite of private health services such as sexual health, onsite cardiac testing, X rays, ultrasound, travel vaccinations, cancer screening, blood testing or a consultation about other medical issues. The provider also carries out circumcisions in patient’s homes.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Twenty patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctors as caring, efficient and knowledgeable

Our key findings were:

• The GP was aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.

• The provider had some systems in place to protect people from avoidable harm and abuse. 

• The provider did not have effective systems in place to analyse or share learning from significant events.

• The service had arrangements in place to respond to medical emergencies.

• There were some arrangements in place for the management of medicines. However, there was no evidence that regular checks of emergency medicines were carried out. We have been advised since the inspection that a weekly check system is now in place.

• There was a clear vision to provide a personalised, high quality service.

• The patient feedback we received in the course of the inspection indicated that patients were satisfied with the service they received.

• Information about how to complain was available. The provider had not received any complaints about the service in the last year.

There were areas where the provider could make improvements and should:

• Review the use of the medicine fridge to ensure it is used appropriately and to ensure the cold chain is protected at all times.
• Ensure all staff carrying out chaperone duties are DBS checked.