Dr Berry had recently carried out a patient satisfaction survey to which 100 people responded. Overall people said they were satisfied with the care and treatment they received and rated this as mostly ‘’excellent’’ while some rated it as ‘’good’’ or ‘’satisfactory’’. People we obtained feedback from after the inspection also confirmed they were satisfied with the care and treatment they had received from the doctor.

People were given appropriate information and support regarding their care or treatment. Three people we obtained feedback from following the inspection told us they were satisfied with the information provided by Dr Berry. People’s diversity, values and human rights were respected. People received consultations and treatment in private.

Dr Berry had received appropriate professional development. He received annual medical appraisals and attended regular conferences and courses relevant to his practice.

There were safeguarding arrangements in place for staff to identify and prevent people from abuse. People we obtained feedback from told us they felt safe at the practice.

There were arrangements in place to gather people’s feedback and complaints which enabled the doctor to assess and monitor the quality of the service he offered to people and make improvements where necessary.

There was step free access to the building for people with mobility difficulties.