Dr GC Chajed's Practice in Basildon is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th April 2017
Dr GC Chajed's Practice is managed by Dr GC Chajed's Practice.
Contact Details:
Address:
Dr GC Chajed's Practice Clay Hill Road Basildon SS16 5AD United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr GC Chajed’s Practice on 7 February 2017. This inspection was a follow up to our previous comprehensive inspection at the practice on 3 June 2015 where breaches of regulation had been identified. The overall rating of the practice following the 3 June 2015 inspection was requires improvement. It was rated as inadequate for providing safe services, and requires improvement for providing effective, caring, responsive and well led services.
At our inspection on 7 February 2017 we found that the practice had improved. The ratings for the practice have been updated to reflect our recent findings. The practice is rated as good for providing safe, effective, caring, responsive and well led services.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
The practice had implemented new systems and processes to ensure that risks to patients were assessed and well managed. For example, health and safety and legionella risk assessments had been undertaken.
On our previous inspection we found that there was scope to improve the monitoring of emergency equipment and medicines. During this inspection, we saw that emergency equipment had been replaced and that there was evidence of a comprehensive monitoring system of stock held in the emergency trolley.
Extensive work had been undertaken to ensure that there was an effective system in place to support patients who were prescribed medicines that required monitoring. Furthermore, a protocol had been developed to ensure that reviews of safety updates from the Medicines and Healthcare Products Regulatory Agency (MHRA) were undertaken.
The practice maintained an overview of staff training needs, and proactively supported staff with professional development.
A GP at the practice had worked closely with the clinical oncology team at Basildon Hospital on an initiative to address the local and national issue of emergency admissions for patients with cancer. The published data relating to this work showed that the practice made a significant improvement in their prevention of emergency admissions for patients with cancer, alongside improvements to cancer screening, diagnosis and referrals.
Formal governance arrangements had been instigated to monitor the quality of the service provision.
Feedback from patients about their care was very positive. Patients said they were treated with compassion, dignity and respect, and that clinical staff took their concerns seriously.
We received positive feedback about the availability of routine and urgent appointments, and many patients commented on the excellent continuity of care offered by the clinicians.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had good facilities and was well equipped to treat patients and meet their needs.
Policies and procedures had been reviewed and updated to reflect the requirements of the practice. For example, amendments had been made to the practice’s chaperoning and repeat prescribing policies.
There was a clear leadership structure in place and staff felt well supported by the GP partners and manager.
The areas where the provider should make improvements are:
Develop a system for tracking prescription stationery stored within the practice.
Continue to monitor patient feedback.
Continue to monitor diabetes data and respond to outlying figures to achieve improvements.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr GC Chajed’s Practice on 7 February 2017. This inspection was a follow up to our previous comprehensive inspection at the practice on 3 June 2015 where breaches of regulation had been identified. The overall rating of the practice following the 3 June 2015 inspection was requires improvement. It was rated as inadequate for providing safe services, and requires improvement for providing effective, caring, responsive and well led services.
At our inspection on 7 February 2017 we found that the practice had improved. The ratings for the practice have been updated to reflect our recent findings. The practice is rated as good for providing safe, effective, caring, responsive and well led services.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
The practice had implemented new systems and processes to ensure that risks to patients were assessed and well managed. For example, health and safety and legionella risk assessments had been undertaken.
On our previous inspection we found that there was scope to improve the monitoring of emergency equipment and medicines. During this inspection, we saw that emergency equipment had been replaced and that there was evidence of a comprehensive monitoring system of stock held in the emergency trolley.
Extensive work had been undertaken to ensure that there was an effective system in place to support patients who were prescribed medicines that required monitoring. Furthermore, a protocol had been developed to ensure that reviews of safety updates from the Medicines and Healthcare Products Regulatory Agency (MHRA) were undertaken.
The practice maintained an overview of staff training needs, and proactively supported staff with professional development.
A GP at the practice had worked closely with the clinical oncology team at Basildon Hospital on an initiative to address the local and national issue of emergency admissions for patients with cancer. The published data relating to this work showed that the practice made a significant improvement in their prevention of emergency admissions for patients with cancer, alongside improvements to cancer screening, diagnosis and referrals.
Formal governance arrangements had been instigated to monitor the quality of the service provision.
Feedback from patients about their care was very positive. Patients said they were treated with compassion, dignity and respect, and that clinical staff took their concerns seriously.
We received positive feedback about the availability of routine and urgent appointments, and many patients commented on the excellent continuity of care offered by the clinicians.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had good facilities and was well equipped to treat patients and meet their needs.
Policies and procedures had been reviewed and updated to reflect the requirements of the practice. For example, amendments had been made to the practice’s chaperoning and repeat prescribing policies.
There was a clear leadership structure in place and staff felt well supported by the GP partners and manager.
The areas where the provider should make improvements are:
Develop a system for tracking prescription stationery stored within the practice.
Continue to monitor patient feedback.
Continue to monitor diabetes data and respond to outlying figures to achieve improvements.
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