Dr DO Yates' Practice, Well Street, Cheadle, Stoke On Trent.
Dr DO Yates' Practice in Well Street, Cheadle, Stoke On Trent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th August 2016
Dr DO Yates' Practice is managed by Dr DO Yates' Practice.
Contact Details:
Address:
Dr DO Yates' Practice Well Street Medical Centre Well Street Cheadle Stoke On Trent ST10 1EY United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr DO Yates' Practice on 15 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available on the practice’s website. Improvements were made to the quality of care as a result of complaints and concerns.
Open access and urgent appointments were available Monday to Friday and patients could pre-book appointments five weeks in advance. Some patients said they found it difficult to make an appointment with a named GP and could wait up to three weeks to see their GP of choice.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by the management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Ensure appropriate contact details are included in the policy for safeguarding vulnerable adults for staff to refer to.
Formally audit the three monthly infection control information gathered to identify trends and ensure monitoring and improvement.
Ensure that the practice’s repeat prescription and medication review protocol is fully adhered to and implement a system to track prescriptions through the practice.
Implement a robust system to check that oxygen cylinders are in date and fit for purpose in the event of a medical emergency.
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