We spoke with seven patients, who agreed to speak with us by telephone after our visit. They told us that they were happy with the service provided. One person told us, "I would highly recommend this dentist. I am very happy with the level of service provided." Another person said, "As far as I am concerned, Dr Mahoney and her staff are very competent. I never come out wondering if I need to go to another dentist. I am very confident in the work that has been carried out." A third person commented, “The service provided is excellent, outstanding!”

We were told that patients were given enough information about their treatment options and the relevant fees. They had also been given time to consider the options before agreeing to treatment. They told us they were able to ask all the questions they wanted to. Patients also told us that dental nurses and reception staff were friendly and welcoming. They informed us they were treated with respect and their privacy was maintained when receiving treatment. We observed patients being met and attended to by reception staff when they arrived for their appointments. We saw that they, the dental nurses and dentists treated everybody with courtesy and respect.

We also gathered evidence of patients’ experiences by looking at a selection of records and talking with members of staff. Records we looked at included patient notes, treatment plans and consent forms We found that patients’ dental care needs were being managed safely and that staff had a good understanding of their roles and responsibilities.