Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 2 September 2015. Breaches of Regulatory requirements were found during that inspection within the safe and domain. After the comprehensive inspection, the practice sent us an action plan detailing what they would do to meet the regulatory responsibilities in relation to the following:

• Ensure that they follow through on plans to have a legionella risk assessment of the premises undertaken. (Legionella is a term for a particular bacterium which can contaminate water systems in buildings).

• Ensure that they follow through on plans to put in place regular electrical testing and that it is carried out on all electrical equipment within the premises.

We undertook this focused desktop inspection on 18 October 2016 to check that the provider had followed their action plan and to confirm that they now met regulatory requirements. A desktop inspection is when we request information from the registered provider to check that they have taken action to meet regulations without a visit to the location.

This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Dr David Supple and Partners on our website at www.cqc.org.uk.

This report should be read in conjunction with the last report published in December 2015.

Our key findings across the areas we inspected were as follows:-

• We saw evidence that a legionella assessment was carried out and remedial action taken as a result of this assessment.
• We saw evidence that electrical wiring testing had been carried out on all electrical equipment and pre-booked annual re-inspections.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection Dr Supple and Partners on 2 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed with the exception of electrical testing and carrying out a legionella risk assessment.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The practice operated a collaborative, open and team approach to the delivery of services.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvement are:

• Ensure that they follow through on plans to have a legionella risk assessment of the premises undertaken.
• Ensure that they follow through on plans to put in place regular electrical testing and that it is carried out on all electrical equipment within the premises.

In addition the provider should:

• Continue working with the practice PPG to address areas of low patient satisfaction relating to access to appointments and surgery opening hours.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice