We spoke with the dentist and the staff member. We also spoke with patients either before or after their treatment. This helped us to gain an overview of what people experienced.

Patients we spoke with felt they were given enough information about treatment options. They were kept informed about how their treatment was progressing throughout the process. One patient said, "I have been coming here for years the service is first rate." Another patient spoken with said, "Everything was explained from the start, so I knew what options were available and what I could receive."

Care and treatment was planned and delivered in a way that ensured patient's safety and welfare. We looked at patient records, spoke with the dentist and staff member regarding the assessment of patients and looked at documents used. Records were up to date and kept in order of treatment provided.

Comments we received from patients were positive about the way they were treated. They were satisfied with the care and support shown to them during the course of their treatment.

Patients said they were consulted throughout the treatment stages and all options were discussed with them. Patients confirmed they gave their consent to any treatment undertaken by the dentist.